How do I start the application process for an AFN mortgage?

You may get started with your mortgage application in a number of ways:

  • By phone:(909) 635-5813
  • By email:
  • In person: 3200 E Guasti Rd. Suite 100, Ontario CA 91761

What type of refinancing programs does AFN offer?

AFN offers three types of full documentation refinancing: Purchase loan, Rate/Term Refinance and Cash Out Refinance.

A purchase loan allows you to purchase a new property. This program is available to existing and first time home buyers.

A Rate/Term Refinance allows you to pay off your existing mortgage and include the new closing costs in the new mortgage amount. You may use this type of refinance program to reduce your interest rate, loan term or both.

A Cash Out Refinance allows you to turn the equity you have built up in your home into cash which you can use for a variety of purposes. Some of AFN’s programs allow for cash out.

Does AFN offer a “streamline” refinance program?

If your existing loan has a higher than market interest rate, you may be eligible for a streamline refinance program at AFN. With streamline refinancing, you may lower your interest rate and monthly payment while providing a minimal amount of documentation. (Cash out at closing is not allowed for any of these programs.) We offer FHA Streamline, VA IRRRL Streamline and HARP (Conventional).

What are the main types of mortgages?

The most common mortgages are fixed- and adjustable-rate mortgages.

Fixed-rate mortgages offer the stability of regular monthly payments over a given length of time, or term. Many people feel these are ideal because they make it easy to budget family finances and there is no rate risk.

Adjustable-rate mortgage (ARM) programs offer you the flexibility of an initial interest rate (3, 5, 7 and 10 years) and payment lower than a standard fixed-rate mortgage. ARM mortgages may also be a great option for home buyers who do not plan to stay in their current home for a long period of time.

What is a VA mortgage?

The Veteran’s Administration (VA) loan program is sponsored by the U.S. Government’s Department of Veteran’s Affairs. VA loans are available to credit-worthy individuals who are or were:

  • an honorably discharged veteran
  • an active duty service member
  • an un-remarried surviving spouse of a military service member
  • a Reservist, or
  • a National Guardsperson
Quick Facts:
  • 0% down payment required
  • Gift funds may be used to pay for closing costs
  • Maximum loan amount: $417,000 or the geographic VA maximum mortgage limit

What is an FHA mortgage?

FHA loans are government-insured loans through the U.S. Department of Housing and Urban Development, also called HUD. FHA loans offer an excellent start to first-time home buyers, with options such as a low down payment or a low closing cost option.

Quick Facts:
  • Low down payment is required
  • Your own personal savings are not required to pay down payment or closing costs. Gift funds may be used instead
  • You can buy an existing home, or build a new one
  • Some geographic limitations apply

How does my escrow account work?

An escrow account is a separate account that holds funds for the purpose of paying bills such as homeowner’s insurance and property taxes. Your lender collects the funds to be deposited into the account each month along with your monthly payment and then pays the bills for you when they come due. By taking the annual amounts charged for homeowner’s insurance, property taxes and other annually paid items and dividing them by 12, the escrow department establishes a payment amount that is added to your monthly principal and interest payment. Spreading the cost of these expenses over 12 months makes it easier for you to budget those expenses, and you won’t have to come up with additional cash when bills are due. For some loans, escrow accounts are a requirement.

How is my homeowner’s insurance paid?

If you have an escrow account, Your lender will receive your insurance invoice and disburse the appropriate funds from your escrow account. Your monthly billing statement will display any disbursements.

How are my real estate taxes paid?

If you have an escrow account, Your lender will receive your tax invoices and disburse the funds from your escrow account. Your monthly billing statement and year-end statement will display any amounts disbursed.

What is Private Mortgage Insurance (PMI)?

Private Mortgage Insurance is provided by a private mortgage insurance company to protect lenders against loss if a borrower defaults. Private Mortgage Insurance is generally required for a loan with an initial loan to value (LTV) percentage in excess of 80%. In most cases, this will mean that you will have to pay Private Mortgage Insurance if your down payment is less than 20% of the value of the home you are purchasing or refinancing.

When is my due date?

Your mortgage payment due date is listed on your monthly billing statement or coupon. A late charge is assessed if the payment has not been received and processed by the date noted. It is very important that you establish and maintain good credit by making sure your payment reaches us by the due date each month. Late payments can affect your credit record.

How do I make payments?

Pay by Mail:

Each month you will receive a Monthly Mortgage Statement with a detachable coupon and return envelope for payments. Simply mail your payment using the coupon and return envelope. Upon receipt and processing of your monthly payment, we will produce and mail subsequent billing statements to you.


How do I pay off my loan?

Whether refinancing, selling your home or just paying off your mortgage, you can request information from Customer Service in two easy ways:

Via Internet:

If you’re a registered Personal Internet Banking customer, log on and navigate to your mortgage account to view account details including pay-off details.

Request a Payoff Quote by Telephone:

Call the phone number listed on your monthly mortgage statement
Monday through Friday 8:00 a.m. to 5:00 p.m.

How do I know how much I can afford?

Our complimentary mortgage calculator can help you with this question.

View payment examples *